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This website is owned and operated by DFASS (Singapore) Pte Ltd (“DFASS Singapore”) for Singapore Airlines Limited (“SIA”).
Now you can order quickly and easily through KrisShopOnline!
All Orders shall be subject to availability and acceptance by DFASS Singapore Pte Ltd, and to the Conditions of Online Sale
, of which the following is an summary extract:
Prices
- Mailing and shipping are excluded from the price listed; please refer to the Shipping Charges for more information
- Customs, import duties, and postal clearance are separate and additional
to the price.
- Prevailing Goods and Services Tax (GST) will be charged on all deliveries Singapore only.
- For more information on how to use your vouchers,
please see "Voucher Redemption".
Payment
- Only credit card is accepted for online purchase Please do not send cash or personal cheques.
- For purchases using vouchers, please refer to Voucher Redemption for more information. Please mail original vouchers with your completed Mail Order Form.
Delivery
Upon receipt of your KrisShopOnline order or Mail Order Form, we will
fulfil your orders as soon as is practicable and product(s) will be delivered to a Singapore
address in 10 working days and all other addresses in 14-21 working days,
unless otherwise specified or prevented by events beyond our control. Delivery
is by courier.
Returns/Refunds
We guarantee that every item is in good condition at the time of purchase. If
it is not, please return the item to us by registered post in its original condition and orignal
packaging and accompanied by proof of purchase within 30 days of delivery, detailing the reason for return. Upon safe
receipt of returned goods within 30 days, we will either exchange or refund the item. To return
unsuitable gifts purchased by you for delivery to a third party, goods must be returned unworn/unused by registered post in its original packaging,
in the same condition as when sold and accompanied by proof of purchase within 30 days of delivery. We will refund
the cost of the item to your credit card but not refund or reimburse any postal,
shipping or handling costs. All purchases using any form of vouchers are
non-refundable and non-exchangeable. We will not entertain any returns or requests for refunds which do not comply with the above conditions.
Please write to Customer Service at krisshoponline@dfassgroup.com.sg to arrange for any returns/refunds.
Buying Information
Qualified PPS members are entitled to a 10% discount on all items, except
bargain items, purchased through KrisShopOnline and Mail Order.
Inconsistency
This Order FAQ is informative only and has no legal or binding effect. In the event
of any conflict or inconsistency between the Conditions of Online Sale,
and this Order FAQ, the Conditions of Online Sale shall prevail.
Thank you for shopping with us, we look forward to fulfil your order!
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